The Home Depot Highland Heights Store in Highland Heights, OH 44143 (2024)

Great service

I tried to get the guys in the lumber department that cut a railing for me they told me they couldn't do it they just sat there and looked at me finally on nice gentleman by the name of Jack they called him Lumberjack came along and cut the railing for me with no question I really really appreciate the service that he provided.

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Rude and dismissive employees

Employee was annoyed by my mere existence. Customer service person was rude then the person at checkout was even worse. I greeted the employee, smiled, and ask for assistance while handing them the product ticket that i needed retrieved from a cage. Employee gave me no return hello, no smile, they just sauntered over, unlocked it, gave me dirty look, and then waved their hand at me to get it myself. They Couldn’t be bothered to do an ounce more. Greeting? Nope. Ask if I need assistance? Nope. Make me feel welcome? Nope. Help me make sure I got the right thing? Nope. Wished me well when I was done? Nope. I left with product in hand and pugnacious feelings. Bad attitudes are contagious and that place is full of them at customer service and checkout.

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Neighborhood HD

Overall great store to shop at. The customer service employees just need to do better and turn the lights on at their register, it would help and be more inviting.

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My local Home Depot Store

Home Depot! Its been my home store for years. Always nice when I go there, the staff is always friendly and helpful.

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Christina is a phenomenal customer service representative!

Home Depot installation guys accidentally scuffed my new floors and Christina went above and beyond to make sure I was properly compensated. She was kind, patient, respectful, helpful and everything an employer could/should want in their employees and if she's not already in the front of the line for a promotion, well, she should be. Thank you, Christina!

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Great cashiers and helpful staff!

Elmore (I believe that was his name) was very helpful in plumbing and helped me to find the products I needed. He was very kind! Paige the cashier was very helpful and helped me when the register was not working

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Awesome staff!

I was searching for ways to update my backyard for the summer. The garden center manager was helpful with selecting plants and Larry and Chantel were helpful from the loading area with securing all my purchases safely in my vehicle.

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Excellent customer service!

I went in for just a small lumber purchase, and the cashier was very efficient and friendly. She offered to wrap my bundle of wood which was very helpful!

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Very helpful

Tom and Justin were the best in gardening. Helped me figure out what I needed and loaded everything on my cart. Check out was super fast and easy. A kind employee loaded my car. Best experience ever!

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Remarkably good help from staffers

The standards of this Home Depot have been rising in recent years and very notably in recent months.

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