Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (2024)

Got points? Get rewards!

You can keep redeeming the My WU points you have for available rewards and enjoy the benefits.

Pretty soon, you’ll hear all about our new and more rewarding loyalty program.
Remember, until it’s here, points earning is on hold.

Stay tuned!

Sign up for free

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Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (1)

Stay tuned for updates on the new and more rewarding program.

My WUSM rewards program: What’s changing

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (2)

    Free and easy sign-in

    Join My WU Rewards Membership at any agent location or register online for free. If you use WU.com or our app to send money, you can opt for the My WU program from your profile settings.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (3)

    Redeem your points

    Earning points on money transfers is currently on pause. If you have enough points in your account, you can redeem them before the expiration date, as per our Terms and Conditions.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (4)

    My WUSM Shop is closed

    WU Shop, cashback and VIP membership has been closed as of March 28, 2024. But our updated loyalty program designed for easier use, a better experience, and faster rewards, is coming soon, so stay tuned.

Explore rewards

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (5)

    Save up to $2.5 of transfer fee.

    Redeem reward

    Get a transfer fee discount2 of $2.50 when paying for a qualifying money transfer online* on wu.com or WU app, or, $2 at WU participating agent locations**. Please note discounts do not apply to transfers to Cuba.

    Log in

    * Once redeemed, a discount cannot be split on several transactions.
    * Valid for digital transactions (eg via wu.com or the WU app) paid by credit card or directly by your bank account.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (6)

    Save up to $5 of transfer fee.

    Log in to check your balance and take advantage of these exclusive member rewards!

    Redeem reward

    Get a transfer fee discount2 of $5 when paying for a qualifying money transfer online* on wu.com or WU app, or, $4 at WU participating agent locations**. Please note discounts do not apply to transfers to Cuba.

    Log in

    * Once redeemed, a discount cannot be split on several transactions.
    * Valid for digital transactions (eg via wu.com or the WU app) paid by credit card or directly by your bank account.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (7)

    Save up to $10 of transfer fee.

    Log in to check your balance and take advantage of these exclusive member rewards!

    Redeem reward

    Get a transfer fee discount2 of $10 when paying for a qualifying money transfer online* on wu.com or WU app, or, $8 at WU participating agent locations**. Please note discounts do not apply to transfers to Cuba.

    Log in

    * Once redeemed, a discount cannot be split on several transactions.
    * Valid for digital transactions (eg via wu.com or the WU app) paid by credit card or directly by your bank account.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (8)

    Save up to $15 of transfer fee.

    Log in to check your balance and take advantage of these exclusive member rewards!

    Redeem reward

    Get a transfer fee discount2 of $15 when paying for a qualifying money transfer online* on wu.com or WU app, or, $12 at WU participating agent locations**. Please note discounts do not apply to transfers to Cuba.

    Log in

    * Once redeemed, a discount cannot be split on several transactions.
    * Valid for digital transactions (eg via wu.com or the WU app) paid by credit card or directly by your bank account.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (9)

    Donate to help in-need scholars complete their degrees.

    Log in to check your balance and take advantage of these exclusive member rewards!

    Redeem reward

    The Western Union Foundation believes that education is the surest pathway to economic opportunity, and provides scholarships to high-potential, in-need students. Your donation will help scholars afford to graduate from college.

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    * For every 15 points redeemed by My WU members in the USA by June 30, 2024, Western Union will donate 2 US dollars, up to a total of 7,500 US dollars. Contributions to the foundation are tax deductible for US income tax purposes. The WU Foundation will use this opportunity to support projects that support displaced and marginalized young people. The aim is to provide them with the training they need to be successful in today's global economy.

  • Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (10)

    Donate to help support small businesses and entrepreneurs.

    Log in to check your balance and take advantage of these exclusive member rewards!

    Redeem reward

    The Western Union Foundation supports entrepreneurs and small businesses with skill building and seed funding to launch, expand or grow. Your donation will help make a difference in local communities by supporting small businesses and entrepreneurs.

    Log in

    * For every 15 points redeemed by My WU members in the USA by June 30, 2024, Western Union will donate 2 US dollars, up to a total of 7,500 US dollars. Contributions to the foundation are tax deductible for US income tax purposes. The WU Foundation will use this opportunity to support projects that support displaced and marginalized young people. The aim is to provide them with the training they need to be successful in today's global economy.

    Sign up and start sending money now

    Sign up and start sending money now

    Sign up for free

    Join My WU Program – it’s fast and free

    Enroll online through the Western Union website, or at any participating agent location. If you already use Western Union or our app to send money, you can simply opt-in from the Rewards section. Register now!

    Earning points on pause

    Even if earning points on money transfers is currently on pause, you can use your existing points before the expiration date mentioned in our Terms and Conditions.

    Frequently asked questions

    What is changing for My WU loyalty program?

    We know you work hard for your money. We’re always by your side improving our services to help simplify and power your finances. We heard from you that our current rewards program needs to change. Although we’ve put a pause on earning new points, you can still enroll and redeem existing points.

    WU Shop, cashback and VIP membership has been closed as of March 28, 2024. But our updated loyalty program designed for easier use, a better experience, and faster rewards, is coming soon, so stay tuned.

    How can I enroll in the My WU loyalty program?

    There are three ways to enroll in the My WU loyalty program:

    • Create a Western Union profile on westernunion.com or ourmobile app, and select the My WU checkbox. This will generate a My WU number that will be used on all digital transfers. You can create your profile without sending a money transfer. Register now to create your profile.
    • Already have a profile? Log in and select the My WU tab on the top right side of the page. Accept the program’s Terms and Conditions and you will be assigned a My WU number.
    • Register in person at our agent location. You can find your My WU number printed at the top of your receipt.

    Can I still use my points and when do they expire?

    Yes, if you have enough points, you can continue to redeem them for rewards like before. The points redeemed as discounts will be automatically applied to a money transfer as usual. All the outstanding points in your account will remain valid and expire as per T&Cs.

    How is customer data protected by Western Union?

    Data privacy is our top priority. We are committed to protecting your personal information in accordance with Fair Information Practices and applicable data protection laws to provide the best service for you. For more on our data privacy, head to our Privacy Statement section.

    1Western Union also makes money from currency exchange. Fees and rates subject to change without notice.

    2Fee reductions apply only to the Western Union® transfer fee for a single Western Union Money Transfer or Quick Collect transaction. Excludes all other services. Points used are only refundable within 90 days of transaction and if amount of transfer fee is less than redeemed discount, no cash, credit or refund will be provided. Western Union reserves the right to offer other promotional discounts that cannot be combined with My WUSM fee reductions.

    *Discounts do not apply on money transfers to Cuba.

    Welcome to My WU℠ | United States | Western Union® - My WU | Western Union (2024)

    FAQs

    How do I get my WU number? ›

    You can find your My WU number:
    1. On your My WU® profile page.
    2. Printed on the receipt of the transfer you registered to the program with.
    3. On the last transfer receipt (assuming your profile was used to make the transfer)

    How do I check my Wu refund status? ›

    Western Union provides a convenient online tool for checking the status of your refund. Simply visit their website and navigate to the 'check refund status' section. Here, you'll need to enter the tracking number (also known as MTCN - Money Transfer Control Number) associated with your money order.

    How do I check my Wu money order? ›

    If you have given the Money Order(s) to the payee and/or suspect that the Money Order(s) has been cashed, please verify the status of the Money Order(s) by calling 1-800-999-966.

    Why is Wu reviewing my transfer? ›

    It could be because of the following: We're verifying your identity. We may contact you if necessary. We are double-checking a few other details.

    What is my WU card number? ›

    You can find your My WU number: On your My WU profile page. Printed in the receipt of the transfer you registered to the program with. In the last transfer receipt (assuming your profile was looked up).

    How do I verify my Wu account? ›

    To initiate identity verification by video chat, please do the following:
    1. Log in to westernunion.com or go to our app.
    2. Select the Profile icon at the top right and choose Start verification now.
    3. Select Computer and webcam or Smartphone as the medium of video chat.
    4. Follow the instruction to complete the verification.

    How to check WU transfer status? ›

    Visit the Western Union website's tracking page at https://www.westernunion.com/es/en/track-transfer.html. Choose if you are the sender or receiver. Enter the tracking number or sender's phone number, select the receiver's country, and enter the transfer amount.

    How can I track my refund? ›

    Where's My Refund has the latest information on your return. If you don't have internet access, you may call the automated refund hotline at 800-829-1954 for a current-year refund or 866-464-2050 for an amended return.

    How long does a Wu refund take? ›

    To check the status of your money order, please call 1-800-999-9660 before requesting a refund. Money order refunds by check are processed within 7 business days following the approval of your refund request, but may take up to 15 additional business days to be delivered to you by mail.

    How do you check if you have received money through Western Union? ›

    You can check the status of your money transfer by clicking Track Transfer on our website. All you need is the sender's name and the tracking number (MTCN). 2.

    How do I check my Wu balance? ›

    How do I find my balance and the balance of my sub-accounts? The primary account balance is displayed at the top of your dashboard. Included below the account balance is your total account balance, accumulating all sub-accounts balances exchanged in the currency of your primary account.

    How long does it take to receive money from Wu? ›

    Next Day service for pick up at an Agent location is generally available the next day*. Direct to Bank deposit typically takes between 2 to 5 business days, but could vary, depending on country.

    Does pending mean the money is in your account? ›

    TLDR: A pending transaction is any transaction that has been authorized but has yet to be posted to your account. Pending transactions can impact your available balance (the amount of money you have available). A posted transaction is a completed transaction that has been fully processed.

    How long does it take Western Union to verify a transfer? ›

    We usually verify your documents within a couple of hours, but it can sometimes take longer. We might reach out to you in case we need additional information.

    Why is my money still in progress in Western Union? ›

    Why is my transfer still in progress? Sometimes it takes us longer than usual to process your transfer because we need to double-check a few details. No action is needed from your end at this time. If necessary, we'll reach out to you.

    How do I retrieve my MTCN number? ›

    The MTCN is your 10-digit Western Union® Money Transfer℠ tracking number and can be found on the receipt after you send your transfer. When you log into EasyWeb or the TD App, you can also find it on your Account Activity page under Transaction Description for the Western Union® transaction.

    How do you find Western Union tracking number? ›

    Your tracking number (MTCN) can be found in your transfer history page and in your printed or emailed receipt.

    What is my WU? ›

    The My WU program is designed to reward you both ways – earning you 30 My WU points when you send money and 10 My WU points when you receive money. These points can be redeemed for transfer fee discounts2 or other rewards available.

    How do I access my Western Union account? ›

    To log in to your Western Union profile, please follow the steps below:
    1. Select Log In. Enter your registered email address and password. ...
    2. Log in to your profile on wu.com. ...
    3. On westernunion.com: ...
    4. Visit westernunion.com and follow the steps below: ...
    5. To add a new payment method, please follow the steps below:

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